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| Shipping FAQs |
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| Returns Gladly Accepted |
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Once you have received a product and you do not want it for any reason, please send it back to us for a refund or an exchange.
Simply fill out the enclosed return form on the back of your invoice and return the product(s) to us.
Exchanges will be processed within 48 hours (most are re-shipped the same day!).
We have a money back guarantee for all items returned unused within 30 days of shipment.
All items are guaranteed by each applicable manufacturer.
If an item is defective after use, Great Skate will repair or replace the item after inspection.
Our inspection department must see the item before any decision can be made.
All shortages must be made on receipt of the goods.
Freight and Handling charges are non-refundable.
PLEASE ALLOW UP TO 30 DAYS FOR REFUNDS. |
| Price Change Policy |
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Prices at GreatSkate.com are subject to change, even when you thought our deals couldn't get any better!!
In an attempt to move more products with very limited quantities, colors or sizes, we may lower our prices. However, the price paid at the time of your purchase is the final price.
We do not give any price adjustments once you have purchased the equipment. |
| Shipping Limitations |
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Orders placed on the web site will be shipped UPS Ground Freight within the 48 Continental States.
EXCEPTIONS: Alaska, Hawaii, APO/FPO orders & other military addresses outside outside the USA - these orders will be shipped USPS priority mail. - Please consult the freight charge table. |
| Shipping Standards |
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Free UPS Ground Freight on all orders over $150.00.
Excludes Super Chexx hockey game. Ice/Goalie Wheel Bags, & Goalie Leg Pads
Orders will be charged freight.
All orders are subject to a handling charge. |
| Shipping Times |
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EASTERN : 2 to 4 Business days
CENTRAL : 3 to 5 Business Days
PACIFIC : 5 to 6 Business Days |
| "SAME DAY" Policy |
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Orders recieved by 3:00 pm EST Monday - Friday will be shipped the same business day.
Orders placed after 3:00 pm EST will be shipped the next business day.
Saturday - Sunday orders will be shipped the following Monday. |
| Price Match Policy |
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Guaranteed lowest prices anywhere.!!
We give you the best price (25% to 75% off retail) on the best gear guaranteed. Find a better mail order and you pocket the difference. If you find a lower U.S. catalog price or U.S. website price on any current product, Great Skate will match it. (Manufacturer's approved website's) Great Skate will not match prices at our retail location.
If you've already made a mail order purchase from us within the last 30 days, we'll issue a gift certificate for the difference - good for 90 days toward your next purchase! Just send a copy of the catalog page, URL or the catalog itself showing the item and the price (must be instock current color catalog pricing or standard web pricing - not sale price, closeout or special).
Next time you are looking for a great deal - shop no further than GreatSkate.com or call our customer service at 1-800-828-7496 because we always have excellent prices. |
| Shipping Charge Table |
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Pounds |
UPS Ground |
Priority Mail |
Pounds |
UPS Ground |
Priority Mail |
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0 to 5 lbs |
$8.60 |
$15.50 |
26 to 30 lbs |
$18.50 |
$62.00 |
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6 to 10 lbs |
$10.00 |
$22.00 |
31 to 35 lbs |
$20.50 |
$70.00 |
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11 to 15 lbs |
$12.00 |
$32.00 |
36 to 40 lbs |
$22.75 |
$82.00 |
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16 to 20 lbs |
$13.80 |
$42.00 |
41 to 45 lbs |
$24.80 |
$92.00 |
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21 to 25 lbs |
$16.00 |
$52.00 |
46 to 50 lbs |
$27.00 |
$100.00 |
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Pounds |
Next Day Air |
2nd Day Air |
3rd Day Air |
2nd Day Air AK/HI |
Next Day Air Saturday |
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0 to 10 lbs |
$55.00 |
$27.00 |
$20.00 |
$40.00 |
$67.50 |
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11 to 20 lbs |
$75.00 |
$40.00 |
$26.00 |
$65.00 |
$87.50 |
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21 to 30 lbs |
$95.00 |
$45.00 |
$37.00 |
$75.00 |
$107.50 |
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31 to 40 lbs |
$115.00 |
$65.00 |
$42.00 |
$95.00 |
$127.50 |
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41 to 50 lbs |
$140.00 |
$75.00 |
$52.00 |
$115.00 |
$147.50 |
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51 to 60 lbs |
$160.00 |
$80.00 |
$62.00 |
$135.00 |
$167.50 |
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61 to 70 lbs |
$185.00 |
$95.00 |
$70.00 |
$155.00 |
$187.50 |
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71 to 80 lbs |
$195.00 |
$102.00 |
$72.00 |
$151.00 |
$207.50 |
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81 to 90 lbs |
$215.00 |
$115.00 |
$80.00 |
$168.00 |
$227.00 |
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91 to 100 lbs |
$235.00 |
$127.00 |
$89.00 |
$181.00 |
$247.50 |
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| Placing orders outside the United States |
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To place an order from outside the U.S., you must call, write, fax or email us with your order for a freight quote. (exception: APO/FPO, AK & HI)
To place an order outside the U.S., please call our customer service
1-716-838-5100.
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| Next Day Air & 2 Day Air |
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Air services are available to our customers!
To place an air shipment order, you must call, write, fax or email us with your order for a freight quote. |
| Payments |
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Forms of payment:
Visa, Mastercard, American Express, and Discover
Great Skate does not accept personal checks or money orders. |
| Great Skate Contact Information |
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To place an order from outside the U.S. or for Air Freight quotes, you must call, write, fax or email us with your order for a freight quote.
Customer Service: 1-800-828-7496 · Fax: 1-716-838-5123
Write us at Great Skate Headquarters or Email Great Skate | | |
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